Shop

Shipping Information

Click & Collect at head office

We are delighted to offer you the ability to shop online and have your items ready for collection at our head office at Pallas St, Borrisland South, Thurles, Co. Tipperary, E41 HE44. available online so come and have a look – we will always be happy to advise

  • Where does HyGo Irish Mineral water (a trading name of Borrisoleigh Bottling Limited) deliver to?
    We deliver to all counties in Ireland.
  • Unfortunately we are not able to deliver liquids outside of the Republic and Ireland due to legislation.
  • Shipping Information
  • HyGo Irish Mineral water provide complimentary Shipping when you spend €24 or more

FAQ’s

How do I return my items?

At HyGo Mineral Water our main priority is customer satisfaction. However, it is inevitable that issues with products will arise. See the following for our returns and warranty policy.

Products are supplied with 1 month unless otherwise stated.

Important: Contact info@hygo.ie before returning products.

Faulty Products

In the unfortunate event that you receive a faulty product, contact info@hygo.ie.

  • Give a detailed fault description and include purchase date or order number. We will supply you with Return Merchandise Authorisation (RMA).
  • After receiving the RMA the customer is to send the product back to us with RMA displayed on the exterior of the package.
  • Shipping cost to our premises is payable by customer.
  • Ensure you contact info@hygo.ie prior to sending back any faulty products. This guarantees the processing of your faulty product.
  • It can be arranged for a customer to return the product in person. Again contact info@hygo.ie before returning the product.

Change of Mind/Right to Cancel

On receipt of your product you have 14 days to return the product to hygo.ie for a refund. Note: This does not include shipping fee.

  • Before customer returns the product, they must get an RMA.
  • Contact info@hygo.ie with fault description and invoice/order number to receive an RMA.
  • Shipping cost to our premises is payable by customer.
  • Refunds will only be paid on the same card/account used to place the order.
  • We do not offer full refunds on items bought in error which are not returned in New Condition. The item must be returned to us unused and still within its original packaging. If the above is adhered to we will refund the cost of the goods excluding shipping costs but we will not refund the return shipping costs of the goods and if the goods are not in the original packaging or missing parts, there will be no refund.

Damaged in Transit

If you receive a product damaged in transit contact info@hygo.ie within 24hrs. If products are visibly damaged on receipt, sign accordingly on delivery note.

If you are shipping an item over €75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.